Refund & Return Policy – NinePins Industries

At NinePins Industries, we take pride in the quality of our lash tweezers and beauty instruments. As we handle orders manually through direct communication, our policies are designed to ensure transparency and fairness for both parties.

1. Order Confirmation
All orders are confirmed via WhatsApp or our contact form. Once you approve your order details (product type, quantity, shipping info), it is considered final and ready for dispatch.

2. Returns
We accept returns only in the following cases:

• You received the wrong item

• The item is damaged or defective upon arrival

To be eligible for a return, you must notify us within 10-15 days of receiving your order. Items must be unused and in their original packaging.

3. Refunds
Refunds are processed only:

• If a product is returned due to a confirmed defect or shipping error

• If the product is unavailable after confirmation and no replacement is agreed upon

Refunds will be arranged through your preferred method (e.g., bank transfer or mobile wallet), as no payments are made online through our website.

4. Non-Returnable Items
Due to hygiene and safety reasons, most beauty instruments (including tweezers) are non-returnable unless damaged or incorrect.

5. How to Request a Return or Refund
Please contact us within 3 days of delivery via:
📱 WhatsApp: +92-323-7030969
📧 Email: info@ninepinsindustries.com
Include your name, order details, a brief explanation, and photos (if applicable).

6. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error.